Gestire le esperienze della clientela, il ruolo della tecnologia: l’offerta di CRM in Italia. un primo elenco (per arrivare a scelte, confronti, benchmark, ecc.)
“La difficoltà non sta nel credere alle nuove idee, ma nel fuggire dalle vecchie“ (J.M. Keynes)
Ecco una lista semplice e pratica per chi vuol farsi un’idea dell’offerta di CRM in Italia. Sono 109 le aziende che offrono e implementano applicazioni di Customer Relationship Management. Le applicazioni sono intorno ad un centinaio (ci sono alcune aziende che offrono lo stesso CRM).
Vi assicuro che un elenco così esaustivo non lo trovate facilmente. Ho dovuto ricercare su internet e su progetti di ricerca Open Source per un’intera giornata.
Quante sono le offerte di CRM in Open Source (licenza GNU – General Public License), eccovi l’elenco:
| ERP5 | http://www.erp5.com/ |
| ERPLibero | http://sourceforge.net/projects/complit/ |
| Fistera | http://community.igalia.com/twiki/bin/view/ Fisterra/WebHome |
| GnuEnterprise | http://www.gnuenterprise.org/ |
| JikiBloom | https://jikibloom.dev.java.net/ |
| LedgerSMB | http://ledgersmb.org/ |
| OFBiz | http://ofbiz.apache.org/ |
| Openbravo ERP | http://sourceforge.net/projects/openbravo/ |
| OpenERP | http://sourceforge.net/projects/openbravo/ |
| Oratio | http://www.oratio-inprogress.it/main.pl |
| PostBooks | http://sourceforge.net/projects/postbooks |
| Source Tap | http://sourcetapcrm.sourceforge.net/ |
| SQL-Ledger | http://www.sql-ledger.org/ |
| Tiny ERP | http://sourceforge.net/projects/tinyerp/ |
Per chi intende farsi una prima idea dell’offerta, quest’elenco suggerisce già una prima indicazione. In un prossimo articolo, tempo permettendo, proverò ad approfondire meglio l’offerta di CRM in Italia. N.B.: L’elenco è in ordine alfabetico per nome CRM.
Nome CRM
|
Link |
Azienda
|
| ACT! | www.crmitalia.net | CRM Italia S.n.c. |
| AG Cas genesisWorld | http://crm.cas-software.com/IT/ | CAS Software |
| Area Marketing e CRM | www.pantaservice.com | Pantaservice S.p.A. |
| Arscolor.com | www.arscolor.com | Arscolor.com |
| ASIA crm | www.aldebra.com | Aldebra S.p.A. |
| ASP Professional Edition | http://www.freecrm.com/freevspro.html | Crm Asp |
| B-kin CRM | www.b-kin.com | B-kin Italia S.r.l. |
| b.com CRM | http://www.crm-bcom.com | Siseco S.r.l. – Soluzioni Informatiche |
| BI – CRM (SAP CRM, Microsoft CRM e SalesLogix) | www.metsoged.it | Met Sogeda S.p.A. |
| BrowserCRM | http://www.browsercrm.com | BrowserCRM |
| C2Web e-crm | www.c2web.net | C2Web S.r.l. |
| Ciemme – Lotus Domino | www.ciemme-service.it | Ciemme Service S.r.l. |
| Collectio | http://www.collectiocrm.com/index.html | Arscolor.com |
| Commit CRM | http://www.commitcrm.com/whatmakes.htm | Commit |
| Contact | www.deltatech.it | Deltatech S.r.l. |
| Contact | http://www.platoo.ee/kontakt.htm | Platoo |
| CONTACT (OTS Sistemi) | www.sistemigroup.net | SistemiGroup |
| Contact Pro | www.sysman.it | Sysman S.r.l. |
| Contactus CRM 2.3 | htt p://www.contactus.it/imoduli.asp |
Conceptio |
| Contacus | www.conceptio.it | Conceptio S.n.c. |
| Corporate Portal Zucchetti | www.zucchetti.it | Zucchetti S.p.A. |
| CRM 3.0 x25 | http://www.terrasoft-crm-software.com/ | Terrasoft |
| CRM 4Layers – Compiere | www.isinet.it | Isinet S.p.A. |
| CRM 8.6 | http://www.soffront.com/ ppdemos/index.html# |
Soffront |
| CRM Aziende | www.errevi.com | Errevi System S.r.l. |
| CRM Edisoftware | www.edisoftware.it | Edisoftware S.r.l. |
| CRM Estensa | http://www.estensa.it/crm.htm | Estensa |
| CRM S.A.C. (Sistema Ascolto Cliente) | www.mastercom.it | Mastercom S.p.A. |
| CRM Sente | http://www.sente.it/index.asp?menu=342<=1 | Sente |
| CRM v. 6.5 – OMIS | www.centrocomputer.it | Centro Computer S.p.A. |
| CRM-PMI | www.crmpmi.com | Insynergy Consulting Italia S.r.l. |
| CRM.COM | http://www.crm.com/ software/apr_overview.asp |
CRM.COM |
| CRM+ | www.netsuite.com | NetSuite |
| CRMadar | http://www.emadar.com/ crmadar/crmadar.htm |
Madar |
| DEKSI CRM 3.1 | http://www.deksoftware.com/ dcrm/index.html |
DEK |
| Dimax | www.gonetwork.it | Gonetwork S.r.l. |
| Dinamico CRM | http://www.easy-d-rom.com/ dinamico_crm.php |
Easy-d-Rom |
| Director CRM | http://www.mkt.it/linea2/ sw-director-crm.htm |
MKT |
| e-crm | www.c2web.net/ | C2 Web |
| ECRM Italia | www.ecrmitalia.com | ECRM Italia S.r.l. |
| Enterprise 9 | www.maximizer.com | Maximizer |
| ePOINT CRM | www.epoint451.it | ePOINT – Web Agency |
| ERP5 | http://www.erp5.com/ | Da definire/O. Source |
| ERPLibero | http://sourceforge.net/projects/complit/ | Da definire/O. Source |
| ESA Software | www.esasoftware.com | ESA Software |
| Express 3.06 | http://www.crm-express.com/ | PGCSoft |
| Facile CRM | http://www.facilecrm.com/ | Grupposis S.r.l. |
| Fistera | http://community.igalia.com/ twiki/bin/view/Fisterra/WebHome |
Da definire/O. Source |
| Formula CRM | www.formula.it | Gruppo Formula S.p.A |
| Forza6 | www.tradenet.it | Tradenet Services S.r.l. |
| Free CRM | http://www.freecrm.com/ | Crm Asp |
| FTrack CRM | http://www.ee-pp.com/ | EPSoft |
| Galileo CRM All-In-One | www.sanmarcoinformatica.net | Sede a Grisignano di Zocco (VI). |
| Gastone CRM | http://www.gastonecrm.it/ | Gastone |
| GAT.crm | www.siseco.com | Siseco S.r.l. – Soluzioni Informatiche |
| Gea Customer Care | www.deltasystem.it | Delta System S.p.A. |
| GnuEnterprise | http://www.gnuenterprise.org/ | Da definire/O. Source |
| Golden Suite | www.dataprogress.it | Dataprogress S.r.l. |
| GoldMine Corporate Edition | www.frontrange.com | Front Range |
| InfiniteCRM | www.pat.it | Pat S.r.l. |
| Infor CRM | http://it.infor.com/soluzioni/crm/ | Infor |
| Innova CRM | http://www.innovacrm.it/ | Innova CRM |
| InterAction | http://www.interaction.com/interaction/ | LexisNexis |
| JikiBloom | https://jikibloom.dev.java.net/ | Da definire/O. Source |
| Job3 CRM e Job3 Mobile | www.siainformatica.eu | SIA Informatica S.r.l. |
| Kiaro.crm | www.computesweb.it | Computes |
| LedgerSMB | http://ledgersmb.org/ | Da definire/O. Source |
| LeonardoCrm | http://www.leonardocrm.it/ | Capecod S.r.l. |
| Market Force CRM | www.seltinform.com | Selt-Inform S.r.l. |
| MarketWay | www.4andsoft.com | 4andSoft S.r.l. |
| Metodo | www.metodo.it/ | Metodo S.p.A. |
| Microsoft Dynamics CRM | www.brainforce.it | Brain Force S.p.A. |
| Modulo CRM | www.bp2.it | BP2 S.r.l. |
| My SAP CRM | www.sap.com/Italy/index.epx | SAP |
| My-CRM 2006 | http://www.my-crm.co.uk/index1.html | Visionbase |
| MyPoste | www.active121.it | Active 121 S.r.l. |
| OFBiz | http://ofbiz.apache.org/ | Da definire/O. Source |
| Open-source CRM | http://www.anteil.com/crm_technical_info.php | Anteil |
| Openbravo ERP | http://sourceforge.net/projects/openbravo/ | Da definire/O. Source |
| OpenERP | http://www.openerp.com/ | Da definire/O. Source |
| Oratio | http://www.oratio-inprogress.it/main.pl | Da definire/O. Source |
| Pivotal CRM | www.cdmtc.it | CDM Tecnoconsulting S.p.A. |
| PostBooks | http://sourceforge.net/projects/postbooks | Da definire/O. Source |
| Professional C.R.M. | www.studiomaggiolo.it | Studio Maggiolo Pedini Associati |
| Qgest | www.qnet.it | Qnet S.r.l. |
| QualiWare | www.analysisbo.it | Analysis S.r.l. |
| Recall CRM | www.recall-crm.it | Cash S.r.l. |
| Relations3 | www.emmebistudio.com | Emmebistudio S.r.l. |
| Relations3 | http://www.relations3.it/ | Smart-B |
| Revos CRM | www.revositalia.com | Revos Italia |
| SalesCycle | http://www.aquilatechnology.com/ SalesCycle.htm |
Aquila Technology |
| Salesforce Professional Edition | http://www.salesforce.com/it/ | Salesforce |
| SalesLogix | www.crmitalia.net | CRM Italia S.n.c. |
| Sas Customer Intelligence | http://www.sas.com/ | Sas |
| Service | http://www.rightnow.com/p…mer-service-software.html | Right Now |
| Siebel CRM OnDemand | http://crmondemand.oracle.com/it/index.htm | Oracole – Siebel |
| Solgenia CRM | www.solgenia.com | Solgenia S.p.A. |
| Source Tap | http://sourcetapcrm.sourceforge.net/ | Source Tap – O. Source |
| SQL-Ledger | http://www.sql-ledger.org/ | Da definire/O. Source |
| Staffware Process RM< /td> | www.seltinform.com | Selt-Inform S.r.l. |
| STH.LEONARDO – SM.06 CRM | www.sthgroup.eu | STH S.r.l. |
| Sugar CRM | www.mayking.com | Mayking S.p.A. – O. Source |
| SugarCRM | www.opensymbol.it | OpenSymbol S.r.l. |
| Tactile | http://www.tactilecrm.com/ | Senokian |
| Tiny ERP | http://sourceforge.net/projects/tinyerp/ | Da definire/O. Source |
| Tustena CRM | www.digita.it | Digita S.r.l. |
| OnContact CRM | http://www.oncontact.com/products/ | On Contact |
| v-CRM | http://www.vale-net.it/ | ValeNet s.r.l. |
| vTiger CRM | http://www.vtiger.it/ | vTiger |
| WinZeal Express 3.0 | http://www.winzeal.com/features.asp | Success Planned |